National Seating & Mobility (NSM): Who They Are & What They Do
Who is National Seating & Mobility (NSM) and what can they provide?
If you’ve been around mobility equipment for any length of time, National Seating & Mobility is a name you’ve almost certainly seen — it’s been part of this industry for over 30 years. Here’s the actual story behind it: how it started, how it grew, and what genuinely sets it apart.
From 5 Locations to a National Network
NSM was founded in 1992 and, by its own account, started with just five locations focused on complex rehab technology. More than three decades later, it’s grown into one of the largest Complex Rehab Technology providers in North America — with a network of Assistive Technology Professionals (ATPs) working directly with physicians, therapists, and clients across the US and Canada, headquartered in Franklin, Tennessee.
A lot of that growth has come through bringing established, family-run CRT businesses into the fold rather than starting from scratch in every new market — companies like CMC Adaptive Seating (opened by Carlos and Patricia Collazo in 2002) and Hartman Brothers Medical Equipment (owned by Kirk and Jay Hartman) have joined NSM this way, often with the original owners staying on in leadership roles at their local branch. It’s a growth pattern that keeps a lot of local, hands-on expertise in place even as the overall company has scaled up nationally.
The One Real Differentiator: Joint Commission Accreditation
Here’s something genuinely worth knowing: NSM describes itself as the only national mobility solutions provider accredited by The Joint Commission — the same independent, not-for-profit organization that accredits hospitals across the US for quality and patient safety. That’s not a marketing badge a company can just claim; it’s an outside body evaluating whether an organization’s care and processes actually meet a real standard. Among a field of national CRT providers, that’s a meaningful thing to be able to point to.
More Than Wheelchairs: Home and Vehicle Accessibility Too
NSM’s scope goes beyond seating and wheelchairs. The company also handles home and vehicle accessibility solutions — things like stair lifts and vehicle lifts — plus full-service equipment maintenance and repair. For someone navigating a mobility change, being able to work with one organization across several of these needs, rather than coordinating separate vendors for the chair, the home modifications, and the repairs, is a real convenience.
NSM also made its first move outside the US in 2019, acquiring SelfCare Home Health Products in Vancouver, British Columbia — a family-owned business since 1993 — extending its reach into Canada while keeping the original owners on in a leadership role there too.
A Large, Still-Growing National Operation
Today NSM operates well over a hundred locations across the US and Canada, with well over a thousand employees. The company continues to grow through acquisition — as recently as August 2025, it added a majority ownership stake in a Michigan-based DME provider — and continues opening new locations in underserved regions, including a recent expansion specifically aimed at becoming the largest CRT provider in the New York metro area. It’s a company that’s still actively investing in reaching more people, not standing still.
An NSM Customer, or Considering Them? Try This First
If your equipment came through NSM, or you’re a current customer waiting on a repair, it’s worth checking EasyMed’s free AI Technician before or while you wait. A meaningful share of “my chair or scooter stopped working” situations come down to a small number of common, checkable causes — a freewheel lever left disengaged, batteries that look full but fail under load, a loose charging port connection, or a joystick that just needs a basic reset.
It’s free, takes a couple of minutes, and needs no appointment. If it turns out to genuinely need one of NSM’s technicians, we’ll tell you plainly — and you’ll already know exactly what to describe when that visit happens, which tends to make the actual appointment faster too.
Frequently Asked Questions
When was National Seating & Mobility founded?
NSM was founded in 1992, starting with five locations focused on complex rehab technology. It has since grown into one of the largest Complex Rehab Technology providers in North America, with operations across the US and Canada.
Is NSM accredited?
Yes — NSM describes itself as the only national mobility solutions provider accredited by The Joint Commission, the same independent organization that accredits hospitals for quality and patient safety across the US.
Does NSM only provide wheelchairs?
No. Beyond complex rehab technology and seating systems, NSM also provides home and vehicle accessibility solutions like stair lifts and vehicle lifts, along with full-service equipment maintenance and repair.
Does NSM operate outside the United States?
Yes. NSM made its first international move in 2019, acquiring SelfCare Home Health Products in Vancouver, British Columbia, expanding its complex rehab and mobility services into Canada.
What should I try before scheduling a repair with NSM?
A meaningful share of common issues — a freewheel lever left disengaged, batteries that look full but fail under load, a loose charging port connection, or a joystick needing a basic reset — can be checked in a few minutes for free using EasyMed’s AI Technician, before or while you wait on a service appointment.