How and when will my order ship?
Orders are shipped from the manufacturers warehouse mainly by FedEx or UPS (could be another carrier) ground and should arrive 5 to 10 business days after you place your order. For large box orders like scooters, lift chairs and power wheelchairs the carrier should call you to setup a specific time once the product is at their facility in your area.
WHITE GLOVE DELIVERY (In-Home and Set-up) - White glove is not needed in most cases ... But, if you know your going to need someone to setup a scooter, lift chair or power wheelchair then we recommend using a handyman (costs less, $50-$75). If you have no one to help then standard white glove is from $150.00 to $200.00 and you need to allow 2-3 more days for delivery.
HOME DELIVERY (Curbside) - FREE: Delivers to the curbside, does not include in home or set-up.
IN-HOME DELIVERY (Ground Floor ONLY) - $75: Includes delivery a scooter, lift chair or power wheelchair inside the door, only available for ground floor delivery.
All of our items with a price of $50 or more include shipping within the continental US. Currently we only ship within the continental US.
Please note: Customized products can take longer.
LIFT CHAIRS: Standard configured lift chairs should arrive within 5 to 10 business days with standard fabrics and options. Custom configured lift chairs can take from 7 business days to 4 weeks to arrive depending on the model, fabric and options you select.
Heat and/or Massage: Most lift chairs ordered with heat and/or massage options can take 3-4 weeks to arrive unless its in stock (we have to check with the manufacturer after you call us).
Custom and/or Heavy Duty: Other custom lift chairs, such as heavy duty lift chair models, can also take from 3-6 weeks to arrive (could be much less, please call).
POWER WHEELCHAIRS: Standard configured power wheelchairs should arrive within 5-10 business days for many manufactures. Power wheelchairs with non-standard seat sizes or other custom options can take from 2-4 weeks to arrive (could be much faster if we check), depending on the manufacturer.
MOBILITY SCOOTERS: Travel and medium sized mobility scooters with standard options should arrive within 5-10 business days. Full sized or Heavy Duty mobility scooters with standard options can take 5-15 business days . The selection of some accessories on full-sized mobility scooters, such as special seating sizes, flat-free tires, lighting packages, or turn signal packages, are considered custom orders and will take from 1-3 weeks to leave the warehouse.
Pacesaver mobility scooters are built to order, and take approximately 2 weeks to leave the warehouse.
In-home repair programs are not offered outside the USA.
The above are approximate time-lines.