Return Policy
At EasyMedOnline.com, we want you to always select
the right product for your needs. However, you may occasionally receive a
product that doesn’t work for you. If you need to return an item, please call us
at 800-996-6575 or email us at sales@easymedonline.com and include your name,
item and Order number.
If your item is defective or was damaged in
shipping, please call us immediately
at 1-800-996-6575 or email us at sales@easymedonline.com.
We will arrange for the item to be replaced or repaired
promptly.
Requirements
Items may be returned within 30 days of receipt less
a 15% restocking fee. They must be returned at the customer’s expense in their
original packaging and meet the following conditions:
1) Product must be in new condition - no cracks,
scratches or dirty wheels.
2) Product must be returned in its original packaging.
3) Once the RA# and return address instructions have been received, products
must be returned within 14 days.
Products that are custom-made by the manufacturer
are non-returnable.
Also, for hygienic reasons, Bath Safety Equipment and Mattresses are
non-returnable.
Return Shipping
Unless EasyMedOnline has made an error, return freight is the customer's
responsibility. We highly recommend insuring larger items for their retail value
to protect against shipping damage.
Please be sure to carefully follow all return-shipping instructions that are
included with your Return Authorization number.
If an item is returned to the wrong address or does not have an RA#, no
credit will be issued.
Cancelled Orders
We will do our best to cancel your order before it ships. However, if your item
has already shipped, our regular return policy will apply.
Credits
Once your return is received, EasyMedOnline will issue a credit to the credit
card used for the purchase. Please allow up to 2 weeks for your credit to be
issued. If you paid by check or money order, we will issue a check within 30
days.
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