If your purchased your product from EasyMedOnline please call 800-996-6575 for help with parts.
If your purchased your product from EasyMedOnline please call 800-996-6575 for help with service.
Product Service and Repair Policy
EasyMedOnline provides product service / repair for our customers.
Please call EasyMedOnline at 800-996-6575
EasyMedOnline is here to support you through the complete sale and this includes helping you with any problems that may arise after you receive your electric wheelchair or mobility scooter. In most cases, the solution can be as simple as the flip of a switch to solve the problem. We also send warranty parts directly to your home in the case of a simple repair. For more challenging problems, we will arrange for a service technician to come to your home (included, at no charge, for 1 year after date of purchase on most power wheelchairs, mobility scooters, lift chairs.)
White Glove Delivery and Setup Service
All power mobility devices are delivered to your location.
If you require additional help we provide a White Glove service for $120-$150 for most products.
From our experience most of our customers have someone to meet the delivery truck and help with moving (if needed) the product and can also help with setup.
For Mobility Scooters it takes just a few minutes to install the seat, adjust the tiller, insert the battery and other options.
For Power Chairs it takes about the same time to setup the seat, insert the battery and other options.
EasyMedOnline Mission Statement:
EasyMedOnline’s mission is simple, to provide patients with only the finest quality products and service while allowing the convenience of shopping and browsing in the comfort of your own home.
To be recognized and respected as one of the premier providers for DME equipment. A provider who always provides superior service and unparalleled customer service.
How do I track my order?
Most orders will arrive within 3-7 business days.
Some orders could take longer depending on special options and current stock.
If you need a tracking # in order to schedule the delivery you can also call us. (please allow at least 2 full business days before calling for your tracking #)
Note: Holiday orders can take longer to arrive the closer we get to the holiday.
During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.
Low Price Guarantee
It is our commitment to provide you with the best value, at the best price. We value your business and stive to keep our prices low, and SAVE you money!
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.
Do I have to pay sales tax?
You only have to pay sales tax if you are located in the same state as our warehouse.
I have a question on my charges.
Please call us and talk to customer service...
I need a copy of my receipt/invoice.
You should receive a receipt. If not, please call us and we can email the receipt/invoice...
When will my credit appear on my account?
Credits usually take 7-10 business days from the time the warehouse received the returned item. Credit may take longer if the manufacturer delays the credit to EasyMedonline due to the condition of the item and or the additional cost of building the item for the customer.
When will my credit card be charged?
Your credit card will be charged within 24 hours prior to shipment of your item(s).
How do I find my product?
To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.
How do I navigate the site?
To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.
How do I use a coupon?
After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.
Mobility Scooters | Power Wheelchairs | Lift Chairs | Manual Wheelchairs | Walking Aids | Electric Wheelchairs | Scooter Lifts